EGYPTAIR DATA PROTECTION

​​​​​​​​EGYPTAIR

EGYPTAIR is committed to protecting the privacy of the persons who use its products and services. The purpose of this EGYPTAIR Data Protection Policy is to inform you, as a visitor to EGYPTAIR´s website or as user of EGYPTAIR´s services, of what kinds of information we may gather about you when you use our services, how we may use that information, to whom we disclose it, and the choices you have regarding our use of data

This privacy policy applies to​ the services of EGYPTAIR, including our websites, and other services that incorporate this policy (although we will refer here only to EGYPTAIR to make reading this policy easier). Other EGYPTAIR products and services may also have their own privacy policies, which you should review when you use these services.

1.1 The EGYPTAIR group

As a customer or website visitor, your customer relation is primarily handled by EGYPTAIR AIRLINES COMPANY, who is also primarily responsible for ensuring that all affected Egyptair companies handle personal data in line with our Privacy Policy and with applicable data protection laws. Other members of the EGYPTAIR group may take part in the processing of your personal data, depending on the circumstances.

If you have any concerns about how we process your data, or would like to opt out of direct marketing, we ask you to get in touch at dataprotection@egyptair.com .

The EGYPTAIR group consists of the following legal entities:

​NameAddress
EGYPTAIR AIRLINES COMPANYEGYPTAIR Administrative Complex South Bldg, Airport Road, Cairo, Egypt
EGYPTAIR HOLDING COMPANYEGYPTAIR Administrative Complex North Bldg, Airport Road Cairo, Egypt
EGYPTAIR MAINTENANCE & ENGINEERING COMPANYEGM&E Headquarter - beside Hall 3, Second floor, Cairo Airport, Cairo, EGYPT Zip Code 11776, Postal Box No. 2
EGYPTAIR IN-FLIGHT SERVICES COMPANYEGYPTAIR catering building, airport road, Cairo International Airport, Cairo, Egypt
EGYPTAIR GROUND SERVICES COMPANYEGYPTAIR Administrative Complex North Bldg, Airport Road Cairo, Egypt
EGYPTAIR CARGO COMPANYEGYPTAIR Administrative Complex South Bldg, Airport Road, Cairo, Egypt
EGYPTAIR MEDICAL SERVICES COMPANYAbu Bakr EL-Seddick st., Almaza, Cairo, Egypt
EGYPTAIR TOURISM & DUTY FREE COMPANYEGYPTAIR Administrative Complex North Bldg, Airport Road, Cairo, Egypt
EGYPTAIR SUPPLEMENTARY INDUSTRIES COMPANYEGYPTAIR Administrative Complex North Bldg, Airport Road Cairo, Egypt
EGYPTAIR EXPRESS COMPANYEGYPTAIR Administrative Complex South Bldg, Airport Road Cairo, Egypt

1.2 Our Representative in the European Union

If you have any questions, you can also contact our Data Protection Representative Mr. Ahmed Aziz. He can be reached at the following contact details:

Email: msrepresentative-dataprotection@egyptair.com

Postal address: EGYPTAIR Administration, the Lincoln House
137-143 Hammersmith Road, London W14 0QL

2.3 CODE SHARES

On some services we have arrangements with other carriers known as "Code Shares". This means that even if you have a reservation with us and hold a ticket where our name or airline designator code (MS)is indicated as the carrier, another carrier may operate the aircraft. In the event of a Code Share, EGYPTAIR will advise you of the Carrier operating the aircraft at the time you make your reservation. For Code Share services on flights operated by another Carrier, in such event the operating Carrier conditions of carriage shall apply to such transportation. Those rules are incorporated herein by reference and form a part of these Conditions of Carriage. For the conditions of carriage of MS Code Share partners we refer you to their websites or your travel agency . Information about EGYPTAIR 's Code Share Partners is available on EGYPTAIR.com. You should review the rules for flights operated by another carrier under a Code Share agreement and familiarize yourself with such things as flight check-in time limits, requirements and policies regarding unaccompanied minors, carriage of animals, refusal to transport, oxygen services, irregular operations, denied boarding compensation and baggage allowance/ acceptance among others.

EGYPTAIR is committed to storing your personal data for no longer than necessary for the purpose for which it was collected. For example, where you book a flight with us we will keep the information related to your booking so that we can fulfil the specific travel arrangements you have made. After that we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. Furthermore, we store your personal data in accordance with the retention period imposed by applicable law and regulations.
Each retention period depends on the purpose for which the data is being processed by us, and takes into account regulations which impose specific retention periods for certain categories of data. We will actively review the information we hold and delete it securely when there is no longer a legal, business or customer need for it to be retained.

If we change this Privacy Policy, we will let you know about the changes by publishing the updated version on www.egyptair.com. We are committed to protecting and respecting your privacy and will continue to do so in any future changes we make to this Privacy Policy.


  • With respect to EGYPTAIR’s use of personal data within the EGYPTAIR Plus Programme information can be found in the EGYPTAIR Privacy Policy